Akquasun Lanka is a Destination Management Network Specialized in inbound and outbound Tourism with regional management offices globally. They sell destinations where they own and manage our own DMC and they are strictly B to B.
Akquasun’s operational staffs works with agents, tour operators and events specialists to deliver their travel services on a daily basis. The process includes the handling of hundreds of inquiries on a daily basis via email and phone. As the manual process is quite complex & time consuming, the staff finds it difficult to keep a track on the leads, follow ups to end of the booking on a daily basis. The other major bottleneck is the lack of a clear picture of the complete process and the overall client statuses for the Manager of Operations.
In order to overcome this challenge, Ceymplon team led a workshop at Akquasun’s office to study the complete operation systems from the beginning to end. Once our team studied the complete process, we came up with a viable solution with the intention of smoothing their operations and also display the entire operations on to a single dashboard for the operations lead to monitor. As a solution, Ceymplon developed an inquiry management system via the .net technology by taking all the client’s criteria’s into consideration.
With the new solution, the users were able to enter their day to day inquiries and the client details into an inbuilt CRM system at the same time which improved the productivity drastically. Moreover the Operation Lead was also able to have a complete view over his team and the client statuses in single dashboard.